For the value, smart design, ease of use and portability not to mention top notch customer service behind it I am very pleased that I purchased the Presso and recommend the product as well as the company without hesitation.
Positive Product Points
User-Friendly Instructions are easy to understand Eco-Friendly - requires no electricity to operate Easy to use - hand operated machine Portable - travels easily Great customer service
Negative Product Points
Water reservoir is plastic if only it could be made of metal, but metal isnt see-through. No wonder they went with polycarbonate. Espresso results depend on the operator the Presso will not make espresso FOR you Crema results depend on grind and freshness of beans results are not bargain market or pre-ground espresso bean friendly. One must use quality beans, ground fine enough
I have worked with all kinds of espresso machines, one costing thousands of dollars with all the bells and whistles, a couple that costs a few thousand dollars with less features placing more control in the hands of skilled baristas, and an impressive home machine. After spending a lot of time using advanced machines, I discovered the Presso.
I am impressed with the design, functionality and user-friendly qualities of this ingenius device. This machine requires no electricity to operate, which makes it easy to use anytime, anywhere. All you need is hot water which will require electricity to heat the water unless using an alternative method, and fresh, quality espresso beans.
It only takes a few minutes to use from start to finish, and cleanup is easy. Just rinse the Presso in water no soap is needed and dry well with a clean towel.
The customer service at Presso USA is outstanding. I had a concern about my order and sent an email. I received a thorough, timely reponse. My questions and concerns regarding the order were met with personal attention, and throughtfulness. The "issue" with my order was handled swiftly, and I continued to receive updates through email regarding the status of my order. The Presso arrived in good time.
I use the Presso almost daily, and am quite pleased with the espresso shots I get from this machine.