Great tasting coffee, but a pain to clean. Watch out for warranty service. It took one month to get mine back.
Positive Product Points
Makes great tasting coffee
Negative Product Points
You use lots more coffee per cup than a regular coffeemaker A pain to clean out the grounds Warranty service from Bodum SUCKS
Detailed Commentary
I've owned this unit for about 6 months. It makes great tasting coffee but it requires much more coffee than I was used to in a drip coffeemaker.
Also, it is a real pain to clean this unit, as you have to flush the grounds down your disposal instead of just dumping a paper filter.
Finally, this coffeemaker stopped working about six weeks ago. The light came on, but no heat. I returned it to Bodum for repairs about one month ago and they STILL have it. When I've called them to check the status, their answer is: "Still waiting for parts". I've requested a new unit, which they will not provide. I would NOT buy this product or anything else from Bodum again. Very poor customer service.
Buying Experience
UPDATE: I spoke with Bodum yesterday, and expressed my dissatisfaction with their customer service, mainly having my Santos for one month with no timetable on when I'd get it back. I was pleasantly surprised to see a brand new unit on my doorstep this morning. Hopefully, this one works for more than 6 months...
