very solid grinder, high quality, produces good consistent grind, very easy to use
Negative Product Points
leftover grinds from testing were all over the machine when I received it the chute was cracked when I receive it
Rancilio did not clean out the machine at all after they test grind some coffee, and during shipment, all these leftover grinds spread to the whole machine inside and out. Had to clean it up thoroughly myself before using it.
And the chute was cracked when I received it, I think when they tighten the screw, they tighten it too much, of maybe it was damaged during shipment.
I had to contact them for replacement, but their response is hella slow, more than 2 weeks in still haven't gotten the replacement