Glass parts to hold the coffee. Solid construction. Design/looks. Quieter than my previous machine.
Negative Product Points
Glass to break. Ledge in the hopper. (2nd week update) - it jammed up!
I've been wanting a good grinder for quite a while now. I'd been using a Mr. Coffee burr grinder (wincing as I admit it) and was beginning to think it might just give up any time. The grinds stuck to the container; the last beans to be ground would jump around in the hopper and never get ground; and it is really noisy. So I went ahead and bought this one - retail!!!
I use both espresso and drip coffee, so I needed a doserless machine. I like to grind a couple day's ahead, and the container for the ground coffee is a good size for that.
I've read the reviews - after I already got my machine - and agree that the ledge at the bottom of the hopper hangs up some beans. I just stir them in when it gets to that point in the process. It's still new to me, so we'll have to see if that becomes a problem. On my old machine, I had to occasionally stir the beans just to keep it going.
I may go ahead and order some replacements for the glass pieces. If one breaks, I won't want to wait for the replacements to get here before I can use it again.
(2nd week update): I had run some medium grind thru it for my drip coffee, and then wanted do a finer grind for espresso and the thing jammed up. I called KA and they said it had to be cleaned of the beans in the burrs. I tried to follow the instructions to take it apart, and it just didn't work until I took some pliers to it. I got it apart and cleaned, and examined it closely. The berring around the shaft was gulled (had a burr) and was wearing on the shaft that drives the grinding burrs. I don't know if that's why it had trouble or not, but I'm going to send it back to Wms-Sonoma.
Wms-Sonoma was great. I ordered over the net and it arrived a day before predicted!
Three Month Followup
I returned this machine soon after I bought it, so I have no 3-mo. comments to add.
One Year Followup
I returned this machine soon after I bought it, so I have no 1-year comments to add.