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Capresso Infinity - James Hetrick's Review
Posted: September 9, 2005, 4:49pm
review rating: 7.0
feedback: (2) comments | read | write
Capresso Infinity Grinder
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More About This Product
Arrow The Capresso Infinity has 67 Reviews
Arrow The Capresso Infinity has been rated 7.70 overall by our member reviewers
Arrow This product has been in our review database since February 24, 2004.
Arrow Capresso Infinity reviews have been viewed 407,327 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Dan Hamilton 10.00
Stephanie & Marie Eeckhout/Bissonnette 9.00
Tim Cashin 9.00
C Becker 8.67
QK Law 8.67

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Ratings and Stats Overall Rating: 6.0
Product Reviewed: Infinity
Manufacturer: Capresso Quality: 6
Average Price: Varies Usability: 7
Price Paid: $130.00 Cost vs. Value 4
Where Bought: Sur La Table Aesthetics 8
Owned for: 1 year Overall 5
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: This is a decent product with some noticeable flaws.  Any satisfaction in the purchase is removed if you have to deal with Capresso customer service.
Positive Product Points

Decent grinder for the money, the metal version (more $$$) is pretty solid and sturdy,  quiet, no static build up.

Negative Product Points

- Hard to clean thoroughly  and holds a lot of excess ground coffee around the grinding burrs.  
- HORRIBLE Capresso customer service.

Detailed Commentary

This is not a bad grinder for the price.  It is quiet, sturdy and fairly reliable.  The grind adjustment is just okay.  It is mainly a press pot and drip grinder.  I don't think it's capable of a good espresso grind.

The biggest problem with the unit is how much excess ground coffee it holds around the grinding burrs.  Each time you grind fresh beans you'll get a tablespoon or two of stale, old, ground coffee that was leftover in the area around the burrs.  This sort of defeats the whole purpose of freshly grinding beans and does effect the taste of coffee noticeably.

If you use the unit infrequently the only way to get truly  fresh coffee out of this unit is to disassemble the unit and brush/vacuum out the area around the grinding burrs after each use.  This would be less of an issue of the unit were used several times daily since the coffee would not be as stale.   It is not terribly difficult to access the burrs to clean them, but you do have to remove the hopper.  This means you  either empty the hopper by turning the unit upside down, or you pull out the hopper with beans still in it and let it drop beans all over your counter.  Overall, cleaning isn't too difficult, but it's not something you want to do every morning either.

The biggest negative of all is Capresso customer service, which is the worst I have ever experienced.  They are rude, billigerent, unwilling to accept customer feedback and will hang up on you.  Nothing is covered under their warranty.  All  they are willing to do is sell you a refurbished unit for a slightly discounted cost.  Do not even bother calling them.  It is a total waste of your time.  I will *never* buy another Capresso product after dealing with them.  I am done with this company.

Edit:  I would like to add that it is possible that there may be something wrong with my grinder concerning the excess ground coffee.  Unfortunately, Capresso customer service is unresponsive to the issue, other than claiming if it's grinding it's working properly, so I'll never know.  I do believe it's a design flaw.

Buying Experience

Sur La Table is fine.  I didn't investigate returning the unit to them, although I probably should have.  They are not very knowledgeable on coffee in general, but I don't really fault them for this.

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review rating: 7.0
Posted: September 9, 2005, 4:49pm
feedback: (2) comments | read | write
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