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Breville BCG450XL Grinder - Sherry Xu's Review
Posted: October 31, 2009, 7:45pm
review rating: 6.0
feedback: (0) comments | read | write
Breville BCG450XL Grinder
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More About This Product
Arrow The Breville BCG450XL Grinder has 37 Reviews
Arrow The Breville BCG450XL Grinder has been rated 7.52 overall by our member reviewers
Arrow This product has been in our review database since July 7, 2007.
Arrow Breville BCG450XL Grinder reviews have been viewed 197,103 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Michelle P 8.25
Pat D'Arcy 8.00
Mick Paulin 8.00
Lance Johnson 8.00
Ian King 8.00

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Ratings and Stats Overall Rating: 0.2
Manufacturer: Breville (Chinese Origin) Quality: 0
Average Price: $100.00 Usability: 0
Price Paid: $100.00 Cost vs. Value 0
Where Bought: Bed, Bath & Beyond Aesthetics 1
Owned for: 6 months Overall 0
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Positive Product Points

It looks good.

Negative Product Points

fragile parts, horrible curstomer service

Detailed Commentary

don't know which one is worse, customer service or product quality. You can decide after you read my experience:
I bought this one about 6 month ago. It works fine for the first 1 month or so, then suddenly, it stop working. The power button, doesn't matter how you push it, it just not respond. OK, I start to call the customer service. After about a week of email exchange + phone call, the service center told me they will ship me a new one. Then I got the new one, (doesn't really look new, but...). Now, the 2nd one, it does respond to the power button, but the powder it generates is so coarse! It's definitely not for expresso, even I turn it to the finest selection, the powder is still very coarse. Ah, so I called them again. This time, it's much simplier, the service representive said she will ship me a part which should fix my problem. Then I got the part. This part looks horrible, it's not in any package (no plastic bag or anything like that), and it's very dirty. I doubt anyone dare to use that one on their coffee machine!

I don't know what I should do with this machine. I bought a $20 one for my temperary usage, and amazing enough, it works much more reliably than this one!

My suggestion to who ever wants to buy a coffer grinder: either pay more bucks to get a solid one, or just pick a simple chaper version.

Buying Experience

The customer support is easy to get reached, which is a positive point. However, they just keep shipping you fragile parts.

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review rating: 6.0
Posted: October 31, 2009, 7:45pm
feedback: (0) comments | read | write
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