Produces a fairly uniform grind fairly quickly and consistently, and leads to far better coffee than we were able to brew with our whirly Krups grinder.
Looks nice on the counter, and is simple to set up, operate, disassemble, and clean.
Negative Product Points
Static! Even during the humid summer, grounds stick to the inside of the receiver, and in cold dry weather there is a brown blizzard unless one waits a bit to open the lid.
Construction: Grinder needed replacement after 3 months when it stopped grinding evenly and started leaking grounds all over. The outer burr on the replacement has just failed after 11 months. The switch does not inspire confidence, nor does the lid to the grounds receiver.
Noisy! (but apparently they all are...)
I was skeptical about a burr grinder producing superior coffee to a whirly grinder, so was feeling stingy. The Breville was the only low-cost conical burr grinder that did not have a reputation for choking on dark roasts, so I bought one. Well, the improvement in the coffee is huge, so I'm glad I "took the plunge".
After about 3 months of use the machine started taking longer to do its job, and the grind was less uniform. Ground coffee also started accumulating between the bean hopper and the rest of the grinder. I emailed Breville with a description and a few photos, and after a bit of negotiation they sent me a new grinder, and released a $75 deposit when I sent the old one back.
The new one worked well for 11 months, when the metal part of the outer burr assembly separated from the plastic ring that holds in in place, and jammed. I epoxied the burr assembly back together, and it worked while I waited for a replacement to arrive from Breville.
We don't brew espresso, so I have no idea how fine grind settings work.
Bought it at KitchenKapers in Philly, a store I like a lot. The service from Breville when the first grinder malfunctioned was slow, but accommodating; ditto for the second (burr) failure.
Three Month Followup
See above; first sample failed after 3 months; its replacement failed after 11 months (in a different way).