Quality control seems to be an issue, customer satisfaction not on their radar.
Positive Product Points
When working grinder performs well and delivers consistent grind
Negative Product Points
Portafilter does not fit into grind basket
I have had one machine replaced under warranty Machine was replaced by Baratza with refurbished machine and same problem occurred. I was sent a part to fix for myself. Same problem has occurred again and solution provided me was an option to trade refurbished for a new one. 18 months, two grinders, one part replaced and solution is trade it in according to Baratza. When questioned about reliability of model service person responded that maybe best solution was to get me into a new model and possibly the one I had purchased was not the right one for me. So I asked what is the right model for me? No response.