I'd absolutely buy from Baratza again, but not this machine. As long as they keep trying and the grind is great, they've got my business. Vario next?
Positive Product Points
-Quality of grind is excellent -Super wide range of grind capability from turkish to French press -Very fast adjustment -Heavy, powerful and quiet -Amazing customer service
Negative Product Points
-Breaks down frequently -Difficult to disassemble -Inconsistent when switching between grind profiles
I've had this grinder for almost two years. To make this brief, when it works, it grinds exceptionally well. However, I began having problems early on. First, the machine required me to dial finer and finer to maintain espresso grind until it would no longer do it. I contacted Baratza thinking I somehow needed new burrs already. They instructed me on how to glue the adjustment ring down. I did this and my problem was solved... until the adjustment ring itself broke. They send me a new one. They may have sent me a new grinder at that point, I don't recall. Eventually, the burr carrier itself broke. They sent me two new ones. One of them broke this morning and I just put on the last one I have. I'll also add that fixing some of these things - while nice to be able to do so - often requires removing the machine case. Not incredibly difficult, but also not easy. And it is VERY easy to mar the finish. Rather than being attached with screws, you need to use a tool to pry tabs inward to release the cover. Not the best way to gain access.
I'm not using this in a cafe. I use it for maybe two shots of espresso (or an aeropress pot) 4 or 5 days a week.
A couple of other comments on the grinder unrelated to the breakdowns.
The BVP does a phenomenal job with espresso and french press. The amount of fines in the FP grind is very minimal and the grind sizes are pretty dang uniform. I think this might be a case where even I can taste the cup difference from a crappy grinder and a good one. Adjustment is clever and easy to understand. However, *I* find that this is disappointingly inconsistent. For instance, since I single dose - If I want to grind for espresso and my setting is 6B, then I decide I am grinding for French press, and shift to 25F, when I go back to 6B, it isn't the same grind. It's close, but this isn't horseshoes or hand grenades, is it? It must come down to tolerances in the plastic parts or something. Or its just me.
Bought from Baratza. All good. Great customer care.