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Baratza Virtuoso - John Milkey's Review
Posted: February 27, 2013, 8:41am
review rating: 6.0
feedback: (0) comments | read | write
Baratza Virtuoso Grinder
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More About This Product
Arrow The Baratza Virtuoso has 62 Reviews
Arrow The Baratza Virtuoso has been rated 7.22 overall by our member reviewers
Arrow This product has been in our review database since February 20, 2006.
Arrow Baratza Virtuoso reviews have been viewed 378,132 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Eero Simoncelli 9.08
Gone Gone 9.00
Aubrei Merrill 9.00
Joel Bristol 9.00
Yves Feder 8.83

Previous Review Next Review
Ratings and Stats Overall Rating: 9.2
Manufacturer: Baratza Quality: 9
Average Price: $229.00 Usability: 10
Price Paid: $200.00 Cost vs. Value 9
Where Bought: used Aesthetics 9
Owned for: 4+ years Overall 9
Writer's Expertise: I love coffee Would Buy Again: Yes
Similar Items Owned:
Bottom Line: Great product and it comes with  the best customer service you can find.
Positive Product Points

I have used  my Virtuoso daily for six years making espresso. It is a real trooper, it hits it grind mark  every time, and does not complain that I have only really cleaned out its internals a couple of times. During these six years, it has chewed up two plastic gears. The first time it happened I called up  Baratza LLC. and they promptly sent me a new one for free. And the second time, I took advantage of a very reasonably priced upgrade to the new conical burr.  The Virtuoso is a sturdy product and when coupled with stellar service it is  a winning  purchase!!!!!!

Negative Product Points

Nothing important enough to mention.

Detailed Commentary

Baratza LLC. provides the most amazing level of product and consumer care that I have EVER  come across, and, being a contractor, I purchase a lot of equipment and am no stranger to customer support.

I can not say enough good things about their willingness to troubleshoot: whether online, on the phone, or by mail.

More than once they have helped me to diagnose minor wear issues with my grinder, and followed up by sending me replacement parts --sometimes for free.  And, judging from the other glowing reviews  they regularly receive, I know I am not alone in my experience.

Given how much pressure there is today on manufacturers to rush out new and more models, with all the latest electronic bells and whistles, and then to assemble this army of stuff cheaply overseas,  it is still  often the human element which is  the only thing interposed between us, the end users,  and our finicky expensive  stuff ...and  a landfill site.

Buying Experience

PLEASE SEE ABOVE!!!!!!

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review rating: 6.0
Posted: February 27, 2013, 8:41am
feedback: (0) comments | read | write
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