$$$ every two years for either a new grinder or shipping/repairs!? You gotta be kidding me.
Positive Product Points
Consistent grind, timed grind, push-button grind
Negative Product Points
Extremely poor durability for a product in this price range
I guess the one-year only warranty should have been warning enough.
The next time I'm in the market for a burr grinder, I'll go with another brand. Others may love them, not me.
I've lost all faith in Baratza.
As noted, I've owned the grinder for two years. It's seen moderate usage in a two-person household --- a morning grind and maybe an extra espresso drink on weekends.
The grind quality is consistent. It does well for both espresso and French press. The fine grind is almost good enough for Turkish style coffee, but I'm sticking with my Zassenhaus for that.
The white plastic that covers the guts is cracking. The ring where the bean bin mounts is falling apart. It's still usable, but I expect the ring to fail completely soon. In the meantime, I'll be getting plastic bits with my morning grind. I'm disappointed that a simple part that sees a lot of wear is failing so soon. I'd expect something like this to turn up in engineering testing before the product is released to manufacture.
Whole Latte Love was professional and handled the web purchase and shipping flawlessly.