Piece of crap. No, I take that back. Expensive piece of crap!
Positive Product Points
None really. I guess the long cord is okay, but nowhere to store it.
Negative Product Points
Won't grind fine enough! A real hassle removing the case to access the inner workings. Poor design, cheaply constructed.
After having trouble with the grind not being fine enough I contacted Whole Latte Love and was directed to Baratza's website where I was able to find out how to "fine tune" the grinder. A lot of fun trying to pry the case apart with a screwdriver without breaking anything. Left a few scratches on the case. Adjusted the grind all the way to fine, and still not fine enough for a decent shot. I had a Vario for about 2 or 3 years and it worked great until the electronics took a crap. Very disappointed in the Virtuoso.
Whole Latte Love has always been a pleasure to do business with. I'll try not to let this buying experience color my opinion of them. Don't shoot the messenger, right?