Simply, this is a real burr grinder that does a fine job at a price I can afford. Customer service from Baratza is unbelievably good.
Negative Product Points
At this point I don't have any. I am sure some will develop over time.
I ordered a refurbished grinder from Baratza's website and requested it be set-up for espresso versus the standard set-up. So far no issues at all and I don't expect any. I'll do a follow-up after I have owned the product a bit longer. Directions seem very clear. Lots of excellent help at the Baratza website as well.
I started out at setting of ten and choked my espresso machine. Twenty was still too fine a setting but close. 30 is too coarse. I've settled in at 23 for my current batch of home roasted beans.
Outstanding. Before buying, I emailed the company because I had heard many reports that this grinder couldn't do espresso. I asked them if I could return the product if I wasn't happy with it as an espresso grinder. The response was a very confident "Yes, but you won't have to." Grinder was in the UPS flow the same day and and arrived as scheduled.
Three Month Followup
This grinder has been OUTSTANDING. No issues using it for espresso and nothing I'd change on the machine.