Sleek design, consistent grinds, some problems early that needed to be fixed but so far so good
Positive Product Points
- Very easy to use, simple controls - Wide range of adjustments adequately covers needs for espresso (main purpose for me) - Three different timed settings for grinding - small and compact, easily fits under the cabinets
Negative Product Points
- fine grind setting lever slipping issues during grinding (first three months) - blown power board (first three months)
When I upgraded my espresso machine to a QM67, I knew that I also needed to upgrade my grinder. I picked the Vario based on recommendations from a friend who had done the research. Initially ordered the Vario-W (grinds based on weight) but did not realize that I could not grind directly into the portafilter. Immediately returned the W and got the regular Vario that grinds based on time. I love the three settings for timing and I have them set to cover the range of grinds that I need based on beans or weather conditions. The machine is attractive, sleek and very compact and easy to use. I get very consistent grinds and am able to pull excellent shots of espresso. I did have some issues within a few months of purchasing the grinder - after two months, a heard a loud pop during grinding and then it would no longer grind. I contacted Baratza directly through their website and got a replacement shipped very quickly with easy return of the broken one. More than likely, based on internet search, the power board had been blown. The replacement unit worked great. A month however, I started having problems with the slippage of the lever for adjusting the fine grind. Would move it to a specific setting and then during the grind could see the lever slipping down a setting or two. Again, contacted Baratza and they immediately shipped out some shims that were easy to install and fixed the problem (that has been 3 months now and still holding). Supposedly this problem had been fixed in production but either way, it appears fixed now. A friend of mine purchased the identical unit at the same time and has no issues.
Purchased online through Amazon and was quickly delivered with no issues. Have had excellent product support from Baratza with two minor issues.