In an era of six-sigma quality and Lexus perfection, this grinder is the Yugo of its industry.
Positive Product Points
Great looks, easy to use - even for a newbie. The grind settings offers a wide range of selections - French Press to Turkish powder. Bean hopper is large enough for home use and the top burr is easy to access and clean. Power can be applied via front push switch or set via twist timer. Made in the USA.
Negative Product Points
Out-of-the-box quality misses. Three of the four rubber feet were missing and had to be located and reapplied. The name tag on the bottom of the unit looked as it had been misapplied folded back on itself and reattached only by a corner. Apparently the assembler of this product had little pride their work. Burrs could not be adjusted much beyond drip setting before they began to grind on each other (with beans loaded).
I loaded up the hopper with some illy beans and tuned the unit on. As I adjusted the grind setting past the Drip index mark, the grinder began making an ominous, grumbling, metal-to-metal noise, much like the sound a bearing makes when it's beginning to fail. I stopped the machine, poured out the beans, and inspected the top burr for obstructions, not finding anything I removed the burr and inspected the bottom burr. Again, not finding anything I turned my attention back to the top burr and noticed what appears to be a distinct wear mark along the bottom 1/8 inch of the burr.
I sent an SOS e-mail to WLL, and Baratza. WLL responded that I contact the manufacturer. Not a good sign.
For all the good things this grinder has to offer, I could not recommend this product until the company fixes it's numerous quality problems.
Three Month Followup
Since the original problem was resolved, performance is more inline with what I was expecting. Grinder provides full range of motion and grind quality is very consistent.
The only negative attribute I can comment on is that during operation, when the hopper is less than 1/2 full, the grind setting will creep. Top burr movement along with the rotational movement of the grinder, acts like a caterpillar and moves the bean hopper position by up to two index marks. I found that jamming a folded piece of paper between the unit and the hopper solved the problem.