Works great and if the burrs get damaged or wear out over time they can be replaced for $20.
Positive Product Points
High quality, relatively quiet, no static problems, and you can replace the burrs.
Negative Product Points
Silicone foot pads were shipped loose in shipping container. They should be installed at the factory and the shipping container made bigger if needed.
Detailed Commentary
I've owned this product for 3 years and grind 10 cups or more a day. It's a great product. The best feature is that the burrs can be replaced for $20. Call Baratza at 1-877-701-2020 to order replacement burrs. The top burr lifts out. The bottom burr is screwed on via a reverse thread. You will need a vise grip to loosen it by turning the burr clockwise. A while back I had a stone that looked exactly like a coffee bean get jammed in the burrs. After that happened I had trouble with the beans not getting pulled into the burrs. I would have to rock the unit or pulse the on button. I emailed sevice@baratza.com and Josh said I needed to replace the burrs. For $20 my grinder works like new again. I would buy this unit again in a flash. Here are some tips I highly recommend: 1) Don't use the hopper to store your beans. It's not air tight, but most important, the hopper needs to be empty before setting the coarseness of the grind and before removing the hopper to clean the burrs. 2) Clean the unit often especially if you play with the grind settings. Remove the hopper, remove the ground coffee bin, remove the top burr and clean it with a toothbrush. Turn unit upside down and tap the side until all the ground coffee stops falling out. Put it back together and make sure the hopper moves freely through all grind settings. 3) Set the hopper for the grind setting you want. Fill the hopper with a measured amount of beans for the number of cups you plan to brew. Then turn on the timer on the side of the unit and while the beans are grinding you can add water and filter to your coffee pot. Finish the grind using the pulse switch on the front of the unit.
Buying Experience
I bought my Solis from Whole Latte Love. I used their customer reviews before deciding what to buy. It arrived in a reasonable time frame.
I used Baratza for the only service I needed and they were great.
