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Baratza Maestro Grinder - Michael Burwen's Review
Posted: March 28, 2005, 8:00pm
review rating: 6.6
feedback: (1) comments | read | write
Baratza Maestro Grinder
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More About This Product
Arrow The Baratza Maestro Grinder has 90 Reviews
Arrow The Baratza Maestro Grinder has been rated 7.40 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Baratza Maestro Grinder reviews have been viewed 458,908 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Jim Pellegrini 8.38
Bill Womack 8.33
Robert Kugel 8.00
Douglas Herring 8.00
T. Guilbert 7.91

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Ratings and Stats Overall Rating: 2.6
Manufacturer: Baratza Quality: 3
Average Price: $100.00 Usability: 1
Price Paid: $85.00 Cost vs. Value 1
Where Bought: Aabree Coffee Aesthetics 7
Owned for: 3 months Overall 1
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned: Capresso Infinity
Bottom Line: Worthless for grinding oily beans at any grind setting.
Positive Product Points

Appearance

Negative Product Points

Will not handle dark roast beans or any beans with a high oil content

Detailed Commentary

I purchased the Maestro based on the price and the reviews on the Coffeegeek website.  I already have a grinder I use exclusively for espresso.  This grinder was to be used for drip coffee only - in other words, a medium grind.  The very first time I used it, the machine clogged.  Then it clogged every time thereafter.  I contacted Baratza and was told that oily beans were problematic with this grinder.  Dark roast beans are the only kind I like, and I've never seen one that wasn't oily.  The company emailed me details for how to do a thorough cleaning of the machine.

I followed the procedures, but it did no good.  The company then sent me some Illy espresso beans to try.  The machine worked !!  BUT - the beans were not dark roast.  :-(  I then sent the machine back to Baratza.  They refurbished the grinding mechanism and sent it back - at my expense I might add.  The machine still would not grind dark roast without clogging.

After three months of back-and-forth between Aabree, the company that sold me the machine, Baratza and me, Aabree agreed to take back my machine and replace it with a Capresso Infinity, which they claimed, would have no problems grinding dark-roast, oily beans.  That turned out to be a true statement - see my review on it.

This review may not be fair.  The Maestro might well be terrific on non-oily beans, but that was not what I wanted.  So I have to rate it almost totally dysfunctional for dark-roast coffee.

Buying Experience

Not good until the end, when a newly-hired and sympathetic customer service manager took care of the problem immediately.  It turns out that the company knew well that the machine was problematic with dark-roast beans.  If they had simply stated that in the product description, I would have bought something else and avoided a 3-month long hassle.

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review rating: 6.6
Posted: March 28, 2005, 8:00pm
feedback: (1) comments | read | write
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