Don't buy till they get the bugs out and even then you might as well live on the moon for support.
Positive Product Points
Commercial grade look and feel. hot water dispense feature, two carafes, two warmers. Very easy to fill with water... water level sight glass. All features that make it a better choice than a Bunn for a contstant-on fast brew coffee maker. illumninated hot plate on/off switches. Very impressive looking
Negative Product Points
BIG BIG BIG .
does not get up to or sustain brew temp (175 deg max) splashes grinds when loaded for full pot. Zero customer service and likelyhood of quick repair. you will be on your own
Water enters brew basket as soon as you start to pour replacement water on top... you need two carafes or at least a container to pour from.. you can't use one carafe to load the water and then after filling the resevior get it down to recieve the brew.
Detailed Commentary
Kinda Big for average kitchen counter. Metal exterior gets very wam. Carafe Warmers don't timeout if switched on.. .stay on till switched off.
My machine did not get above 175 degrees after 2 weeks of use. 175 means luke warm coffee and questionable brew. Anything near full pot brew using provided grind spoon to measure grinds results in grind splash over and intrusion into pot and makes a mess.
Calls to customer service totally unsatisfactory. Customer has to pay shipping (big and heavy) to ruturn machine for warrantee work NO Waring provided prepaid shipping. Alternative is to take machine to authorized repair place...
Call to local authorized repair place yielded fact that they had no information on new model... no parts and could not predict repair turnaround time... Just drop off and wait for call?!?!?!
Rock and Hard place alt.... pay to ship heavy thing back and wait or take to local repair who advanced that they have no clue about product, and wait.
Coffee Geek rating numbers don't include a functional rating category like does it even work??? all seem to be about esthetics my category "How well does it do its job 0 - 10??? " Rating "0"
Great idea to go after bunn market with serious attempt at better (more industrial) look, but this product should be rolled out with extra support and attention not less.
I have a waring waffle pro and I am very happy with it but it works well with no probs.... wonder about customer serivice if something broke for it..almost off warrantee too....
Search remains for affordable ($100 or less not $500) competent home coffee brewer with insulated carafe that puts out 200 deg water and brews within 5 minutes and does not splash grinds and is simple and easy to operate.
DON"Tt care about brew interrupt, timers, hot water for tea, or extraneous complications (should not have sliding push button releases or complicated plumbing that blocks water pour opening or cones inside of cones inside of doors inside of covers or detachable reseviors, or pods or internal grinders, or $15 water filters etc, etc.
Buying Experience
Costco... easy to buy.... easy to take back but as a wharehouse no retail informational support for product vs coffee specialty retailer...
