The coffee is fantastic, the best I've ever had. The carafe keeps it hot for a couple of hours, if it's pre-heated.
Negative Product Points
Any grounds that get loose in the filter holder, will plug up the flow into the carafe and flood your counter. I changed from paper filters, to a permanent filter, thinking this would help. It hasn't. Just when you least expect it, your coffee is overflowing and wasted.
I'm hoping by taking the permanent filter out of the whats-it and filling it with fresh grounds then reinserting it in the whats-it and placing it over the carafe ( after carefully making sure that I haven't accidently closed the sliding coffee amount on the whats-it.) will solve the problem. I may be a bit terse because I have a whole sink full of soaken coffee & grounds paper towels in my sink right now and had to wait until after clean up, to grind grounds for a new pot. Right now, in my present state of mind, I would not buy this coffee maker again. Using it half asleep in the morning, doesn't seem to work. This may be the 4-5 flooding I've experienced but as I said, for the price paid, I will try filling the grounds basket away from the holder (whats-it) in order to keep any grounds from falling in and plugging it.
It was bought in a William-Sonoma store in California and brought back to Canada.