I purchased my Technivorm Moccamaster KBT 741 from Transcend Coffee, Alberta, Canada. I also tried to review the product on their website, but as it turns out they are only interested in posting accolades, not objective reviews. I also emailed my concerns directly to Technivorm, but have not had any response from them which, I think, speaks to the level of customer service one can expect from them.
So here goes...
The Technivorm does, indeed, make a great cup of coffee. No arguments from me.
My issue with this machine starts with my first impression of it out of the box. Why is it made with such flimsy, cheap plastic? But upon further inspection, I see that plastic is #7, Polycarbonate plastic. BPA. Realizing some people aren't buying into all the hype surrounding BPA plastics, others are concerned about it and as a result are purging it from their cupboards. Many manufacturers have relabeled their products so you know their goods are BPA Free. I am of the opinion that if one is going to pay $300.00 (Canadian) for a coffee brewer it should be made from high quality materials and not contain any BPA. With all the hype about this product not being made in China (as it's only SCAA approved rival, Newco OCS-8 is) it may as well be made in China if it's made with #7 Plastic.
I would hope the folks at Technivorm would consider manufacturing their otherwise top notch brewer with BPA Free materials in the future. I would also like to see them offer BPA Free replacement parts for those of us who already have a machine and would like to continuing using it without worry. However, considering they didn't even bother to respond to my email, I won't hold my breath.
The 'way cheaper' Newco OCS-8 might be worth a second look before buying the Technivorm.
Generally my purchasing experience with Transcend was good. Although, I am very disappointed that they did not post my review of this product. They should relabel the 'Review' section of their website to 'Accolades'. Tell it like it is, guys.