Quick and easy cuppa joe that is passable if you don't want a whole pot
Positive Product Points
Very simple setup, easy to use, easy to clean up after use, quick start up
Negative Product Points
Coffee quality lagging, pods make for post-brew dripping from "spout", takes up more counter space than it should, small water reservoir
I bought this so my SO could make coffee for herself when I'm not around or not awake. Her specific needs are that the machine has to be simple to use and easy to maintain. This machine definitely scores on those points. She also likes flavored coffee and having a machine she can use to make it that I will never have to use is a huge plus. No matter how well you clean a machine with plastic parts after making a flavored brew, there's always a hint of it left. Your basic setup out of the box is to wash off all of the removable pieces (mainly a metal pod holder and two plastic parts that operate as a directional spout for the finished product), wash out and fill the water reservoir, and prime the machine. Once I had done that, I ran a full reservoir of water through the machine to make sure it was clean and tried it out. The coffee that comes out is not really hot enough, but it is OK. The quality is also not great, but also OK. I don't plan on using this for myself, but if I ever did need a quick cup of joe and was out of fresh beans, I would use this before driving somewhere to get coffee (maybe). One thing that surprises me about this machine is how much space it takes up on the counter. It doesn't look that big, but it has a wide, oval drip tray that really hogs space. The tray itself is not overly large, not really useful for anything more than catching stray drips. There is a lot of plastic on the machine (not surprising) but the pod unit internals seem to be fairly well made. There are two brew settings on the front of the machine, small cup and larger cup. Neither one makes a "large" cup, and there isn't a huge amount of difference between the two. I see no need to use the smaller size setting at all. Either one takes about a minute or so to completely make a cup. The brew process starts by shooting a small amount of water over the pod, to get it wet, then there's a short pause and the rest of the cup is made. All in all, I think the idea of this machine is good, a quick and easy way to make a cup of coffee when you don't want a pot, but the finished product could be better.
Bought it at Target, walk in. Standard experience, no contact with sales people involed except at check out. Haven't tried to return it, so no feedback there. I haven't had any problems with the machine, so no contact with Melitta, either.