Fool me once, shame on you. Fool me 3 times... I don't think so.
Positive Product Points
Looks very robust. While it works, it makes good coffee. Keeps coffee HOT so drink or serve it fast or it will burn.
Negative Product Points
Pot drips if poured too fast. Steam causes puddles if pot is put in straight and not side ways. Has to be pulled out from under cupboard in order to fill with water. Water filters are expensive (aren't they all?). Coffee filter basket can be tricky to slide in (gets stuck some times). Fails to work at all after 10 - 18 months due to scale build up...??? May require de-scaling often.
I bacame a coffee snob after making frequent trips to Switzerland and getting hooked on the best. Then my wife got hooked and we decided to "invest" in a high quality drip maker. Started with the Capresso grinder. A good grinder grinds the coffee and doesn't chop it up like a food processor. Then we looked for a high power coffee maker to get the water hot for excellent brewing. We chose the Kitchen Aid Pro Line. The first machine worked well except for a slight issue with the LCD display. We kept the machine any ways, until it stopped working (10 - 15 months). It started putting up an error code and only brewed about 1/2 a pot. Then it stoped all together. Kitchen Aid was happy to replace the unit. This was impressive. (They suspected scale build up as the issue) Now the 2nd unit has stopped. Similarly, it has been about 12 months and it displays an error code and won't brew. I suspect this is also scale build up however there is no cross reference for the error codes so I don't know for sure. How often does anyone de-scale? We tried every 4 - 6 months but still didn't help. We will be calling Kitchen Aid on Monday and we will be asking for a refund.
I'm not looking for a "Freebe". I'm looking for a company that takes responsibility for their issues. I know I am not alone with this particular issue. The machine get's good or great reviews for less than 12 months in service. Why build such a robust package (die cast housing, lasts forever) if the machine will only make coffee for 12 - 18 months??
My $50 Black & Decker Space Saver coffee maker lasted almost 20 years. I used it in college, my first apartment, my first real job, moved to Mexico, and brought it back.
Online support has been excellent. We'll see how they handle this 2nd return!