I am sorry this item is under recall. We could keep it, but most of these machines do have a limited life span.
Positive Product Points
Excellent brewed coffee.
Negative Product Points
We really like this 12 cup coffeemaker. Unfortunately, we heard that this product is under a Kitchenaid CPSC recall. They manufactured 530,000 of these, and a handful have been found to be defective and possibly dangerous.
We are being sent a JavaStudio (Kitchenaid KCM-511) as a replacement. That is a 10 cup machine, so we went out and ordered the JavaStudio KCM-514, a 14 cup model. We will report back as to whether this new machine makes as good a cup as the KCM-400.
I felt Kitchenaid should replace the problematic 12 cup machine with one of equal or greater volume. If I had wanted a 10 cup coffeemaker, I would have purchased a 10 cup machine. The new 14 cup machine was available on the internet for $100 free shipping.