This is a rather unique coffee brewer - it has a thermal "carafe" built in, and brews into that. It will keep coffee hot for a few hours, and dispense directly into a cup.
Bottom Line: I would probably not buy this machine again unless they make some major improvements. I do like their customer service and that might sway me to try other products of theirs.
Bottom Line: For the price we paid, even if it breaks down in a year, I'm not going to complain. But, so far I'm having no problems and really like it over the coffee pot units
Bottom Line: Love this machine, works great, has lasted a long time and still going, and makes coffee much tastier than my old Mr. Coffee, and no glass pots to break!
Bottom Line: Bottom line, I have owned my BrewStation for over 3 years now, and I still love it and would not hesitate to buy it again, and I would recommend it to anyone who asks.