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Hamilton Beach Brew Station - Mary Hopkins's Review
Posted: May 14, 2004, 3:19am
review rating: 5.0
feedback: (1) comments | read | write
Hamilton Beach Brew Station - All
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More About This Product
Arrow The Hamilton Beach Brew Station has 28 Reviews
Arrow The Hamilton Beach Brew Station has been rated 5.43 overall by our member reviewers
Arrow This product has been in our review database since November 8, 2003.
Arrow Hamilton Beach Brew Station reviews have been viewed 161,624 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Lainie Smith 10.00
Mischelle Ogle 10.00
Robert T 9.50
Mike Boysen 9.00
Chris Hoesing 9.00

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Ratings and Stats Overall Rating: 4.6
Manufacturer: Hamilton Beach Quality: 3
Average Price: Varies Usability: 5
Price Paid: $50.00 Cost vs. Value 6
Where Bought: don't know Aesthetics 4
Owned for: 6 months Overall 5
Writer's Expertise: I like coffee Would Buy Again: No
Similar Items Owned: many glass carafe coffee pots
Bottom Line: This is a great concept with many bugs to iron out.
Positive Product Points

My son and his wife gave me this for Christmas.  It is easy to use, and brews a great tasting cup of coffee.   The coffee stays hot in my brew station.   The auto shut off has been great as we tend to run out and forget our coffee pot is on.

Negative Product Points

6 weeks ago, my brew station quit dispensing.  I took apart the basket and found, a plastic toggle that lifts the rubber gasket and allows coffee out, was broken.  When I contacted Hamilton Beach, they told me I needed a whole new basket that would cost $26.  I told them I only needed a small plastic piece and I could put it in myself.  They asked me to send the WHOLE basket to them and if they could fix it, they'd send it back.  The digital read out is difficult to see, and makes it hard to program.

Detailed Commentary

I am not mailing my ONLY coffee pot away!  I found this to be a terrible flaw in customer service.  I know that my son and daughter in law paid a lot of money for this brew station, and I am not about to spend another $26 for a two cent part!   Whenever I make a pot of coffee, I have to remove the basket and pour the hot coffee into a carafe in order to drink it.    The digital display is a bit small which make it hard to see what you are programming.   I love the concept of the dispenser, but if it is going to be so easy to break, and so difficult to replace, it isn't such a great idea at all.  This is not a product I'd be willing to risk buying.

Buying Experience

This was a gift from my son and his wife.  Not sure where they bought it.

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review rating: 5.0
Posted: May 14, 2004, 3:19am
feedback: (1) comments | read | write
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