Very easy to use, simple instructions, the coffee pot looked great when new, kept coffee warm for extended amount of time even after the 4 hour timer went off, easy to clean up.
Negative Product Points
water condensation ran down the back of the coffee pot and left daily puddles, which, most likely, contributed to the electrical issue that caused the coffee pot to quit working. After two years of heavy use in our home, the handle would sometimes get stuck and coffee would pour everywhere.
At first, we really enjoyed the coffee maker, the ease was a wonderful addition the other appliances we had purchased and previous poorly made coffee pots. However, I will not purchase this coffee maker again. Although, the cost was relatively low for the quality we were looking for, I would rather pay more for a longer lasting, dependable product which would last more than two years. I am the primary coffee drinker in the house and longevity of a product is important, along with dependability. I want to be able to purchase a nice machine and keep it for years - like my parents when they purchased their coffee pot (which is 20 years old and dirt cheap then).
This maker was a gift. Unsure of the service provided.