Fine machine ruined by poor construction and criminally bad customer service.
Positive Product Points
Well integrated burr grinder mechanically separate from brewer keeps steam out of grinding mechanism.
Negative Product Points
Awful customer service, quality of construction issues.
Detailed Commentary
Got this coffee maker as a wedding present. We've been happy with it for a while until a few months back when problems with the "elegant, illuminated white-on-black display" started to go on the fritz, with some numerals not activating. Through frustrating, we could live with this.
This morning, I tapped on the display, hoping to get it to work again. Rather than working again, it fell back into the coffee maker. Figuring I could just open it up and pop it back in place, I turned the unit over to find proprietary screws holding it shut.
I called Capresso for help with this and was told that I had to send it in to Pennsylvania for repairs at a cost of $45 (almost a quarter of the original cost of the machine, and more than enough to buy a new coffee maker and grinder of almost any other brand). Outside of that, they would not help me.
As far as I'm concerned, this is a total, catastrophic screw-job.
