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Capresso CoffeeTeam Therm - David Krug's Review
Posted: May 17, 2007, 6:48am
review rating: 3.5
feedback: (0) comments | read | write
Capresso CoffeeTeam Therm
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More About This Product
Arrow The Capresso CoffeeTeam Therm has 9 Reviews
Arrow The Capresso CoffeeTeam Therm has been rated 6.76 overall by our member reviewers
Arrow This product has been in our review database since November 13, 2006.
Arrow Capresso CoffeeTeam Therm reviews have been viewed 44,894 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Chuck Matthews 9.50
Larry Gainsburg 7.50
Paul Madden 7.00
Keith R Thompson 7.00
Gary Petrauskas 7.00

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Ratings and Stats Overall Rating: 4.6
Manufacturer: Capresso Quality: 7
Average Price: $299.00 Usability: 6
Price Paid: $200.00 Cost vs. Value 1
Where Bought: Gift Aesthetics 4
Owned for: 1 year Overall 5
Writer's Expertise: Professional Would Buy Again: No
Similar Items Owned: None
Bottom Line: Fine machine ruined by poor construction and criminally bad customer service.
Positive Product Points

Well integrated burr grinder mechanically separate from brewer keeps steam out of grinding mechanism.

Negative Product Points

Awful customer service, quality of construction issues.

Detailed Commentary

Got this coffee maker as a wedding present. We've been happy with it for a while until a few months back when problems with the "elegant, illuminated white-on-black display" started to go on the fritz, with some numerals not activating. Through frustrating, we could live with this.

This morning, I tapped on the display, hoping to get it to work again. Rather than working again, it fell back into the coffee maker. Figuring I could just open it up and pop it back in place, I turned the unit over to find proprietary screws holding it shut.

I called Capresso for help with this and was told that I had to send it in to Pennsylvania for repairs at a cost of $45 (almost a quarter of the original cost of the machine, and more than enough to buy a new coffee maker and grinder of almost any other brand). Outside of that, they would not help me.

As far as I'm concerned, this is a total, catastrophic screw-job.

Thanks for nothing, Capresso.

Buying Experience

Gift.

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review rating: 3.5
Posted: May 17, 2007, 6:48am
feedback: (0) comments | read | write
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