The Bad ======== The stainless steel vacuum carafe needs pre-heating (in Canada, anyway). This is true of any stainless steel carafe: we turn down our thermostat at night. By morning, the carafe is pretty well chilled. To correct this, I half-fill it with hot water before loading the filter, and let it stand for at least 90 seconds. It's advertised as a 10-cup coffee maker, but truly only makes about 9 cups max. This isn't a problem for us ... we're happier making a fresh pot of coffee anyway.
The Good ======== The coffee tastes great. I admit I'm doing everything I can: good, locally roasted coffee, ground seconds before brewing. This is a fast machine ... about 6 minutes to make 6 cups. Easy to clean. Making 6 cups or less doesn't splash grounds onto the drip head. Attractive and clever design puts most of the machine against the wall, so there's still lots of counter space in front of it.
Customer Experience ================ I purchased this coffee maker in July 2012. When I first set up this machine, I was shocked that it had a terribly leaky carafe. This was reported on CoffeeGeek for the MT-500, so I expected Capresso would have fixed the problem with the new model! The seal between the plastic and metal at the top of the carafe leaked. Liquids got into the air space between the two stainless steel walls, and then bubbled out of the lower seam when brewing, and out of the upper seam when pouring.
Although I was very unhappy with the leaking carafe, I spent about 2 weeks trying to diagnose and resolve the problem myself. Once I gave up and obtained the service number for Jura Capresso Canada from the retailer (Green Beanery), I called them. I was pleasantly surprised. The agent I spoke with (in Toronto) asked me to email a scanned copy of my invoice and didn't want me to return my old carafe (my theory: they know they have a production problem). He must have shipped the replacement the day we talked, and the new carafe arrived at our house in Ottawa the next day (regular mail from Toronto takes 2 days). The replacement works perfectly, and a year later, we still love it!
The Green Beanery are a fair trade non-profit whose operations raise money for Pollution Probe. All my shopping was via their web site. I could critique their web store, but it works, and I'll make allowances for the fact that everything is being done by volunteers or low-waged well-meaning people.