Very good elecric coffee machine, good hot coffee that stays hot in the carafe. Recommend the paper filters to avoid overflow. Great support from Capresso. Recommended.
Positive Product Points
Good hot coffee once I learned how to work with it.
Good thermal carafe
Reliable, decent build quality
Electronics adequately shielded from overflows
Good support from Capresso
Negative Product Points
Overflows under some circumstances, particularly with the included gold-tone filter
I am primarily a fan of manual drip makers (Chemex, Melitta) but I find that with some dedicated R&D some electric machines can make very good coffee. My Capresso MT 500 makes very good hot coffee at this point, but it did take a while for me to get used to it.
My abiding problem with this unit has been (until recently) overflow. I like coffee strong, and in order to make it properly (for me) I have to use quite a lot of coffee in the filter cone. For at least a year I used the included gold-tone filter, then a SwissGold filter. I was perpetually in danger of catastrophic overflows due to the rather slow rate at which the water would flow through the grounds and filter.
Lightbulb moment: one day, in an idle moment, I actually read through the instructions. I was very interested to see a section on filters, particularly the part that stated that paper filters were significantly faster than metal ones. I immediately experimented with a paper filter and was very happy to see that I was now able to make adequately strong coffee without danger of overflow.
One other positive point: Capresso's support. My machine recently became cranky, coffee didn't taste right, and I was on the verge of replacing it. I called Capresso, and they had me ship the machine back to them for service (out of warranty) for a flat fee of $35.00, including shipping (!) My machine came back in such great shape (and functioning so well) that it was almost impossible to tell if it was the same one I had sent in. I was VERY impressed with the quality of their support!
Buying experience was a simple and painless online experience.