Total dissatisfaction. "Stay hot" claim by manufacturer is BS.
Positive Product Points
- coffee tasted great to us
- very good looking machine and carafe... good asthetics.
Negative Product Points
- better drink it all quickly: coffee does not stay hot anywhere near as long as manufacturer states in documentation. - customer service dept. of manufacturer is not helpful. - once it arrived and i tried it, seems like a little too much $$$ for what it is. - the idea or concept of the thermal carafe is a good one but results dont cut it.
i just bought a Capresso MT500 Plus and am completely unsatisfied and disappointed and am considering sending it back. i am waiting for the seller to email return authorization to back up what he told me over the phone... communication isnt very good. sure it makes very good tasting coffee and looks good too. Big deal at this price. What it fails to do, in my opinion, is keep the coffee at an acceptably hot drinking temperature for anywhere near what Capresso claims in print. Capresso says it shoud keep coffee hot for up to 4 hours but they recommend not making more than you will drink in 2 hours. By the end of 1 hour, the remaining 2 or 3 cups of coffee in the thermal carafe is barely tepid or luke-warm... you could chug it if you chose to. That is far below what Capresso boasts. I made sure everything was being done correctly and even pre-heated the carafe with 125 degree hot water first. I measured the temp of liquid coming out during the brewing process to be about 175 degrees for about 1/2 of the pot and then it increased to about 195 degrees for the last cup of 2... close to the 200 degrees that Capresso told me it should put out. Immediately after the end of brewing, the temp of the liquid in the thermal pot was 180 degrees...just what Capresso says it ought to be. I kept the carafe lid closed during brewing and inbetween pouring cups. Results for staying hot were poor. I did 3 additional tests, each time making a full pot and not pouring any out at all. i left the carafe top on and fully closed and the carafe sitting on the round plate on the machine for 3 different time periods... the 3 tests. what i found is that after 1 hour, the full pot temp is down to 155 degrees F. after 2 hours it's down to approx. 138 degrees F and after the big 4 hours it's down to a mere 105. now, 105 degrees F may be considered high or hot for a fever but it's barely above body temp. and unacceptable for a coffee temp. If you are pouring out and drinking some of the coffee during these time periods, the resulting temps. at the end of these 3 time periods will be even lower. One other note... I live in California so I am not subjecting the carafe to an arctic ambient environment either. calls to Capresso convinced me that they do not intend to back up the quality of the product in this respect, ie, how long the coffee stays hot, or their claim that it will stay hot for 2 to 4 hours. In my opinion, Capresso is guilty of some pretty extreme and lame advertising puffery (also known as BS) on this one. I am currently negotiating to return the machine to the seller for a full refund, based on my total dissatisfaction. now if i can only get the seller to respond... this is getting rediculous.
getting the machine went very well and at a fair price. I have yet to find out how well the return and refund are going to go. Keeping my fingers crossed, based on other internet purchases with other vendors. I hope to be pleasantly surprised. why do i get this overwhelming feeling that i am stuck and have been royally screwed?