Easy to use, the coffee produced is the best I've ever brewed. The frother is elegant and simple to use and clean. Very versatile, and quick to brew.
Negative Product Points
Its large. The included mesh filter has two faults, the mesh is too thin, and thus warps easily, and the design of the bottom of the filter is poor in that the concave design causes it to splash H2O around when rinsed off. I'm going to try my trusty old gold Krups filter with it.
I've seen some negative reports on this machine. I can't understand those, as we are thrilled with this machine. It brews the best coffee I've ever made, and is easy to operate, easy to keep clean, and the frother is awesome. The refurbed unit direct from Capresso is a great deal, in our opinion. The coffee brews very fast, and stays very hot in the carafe. It stays hot and fresh for a long time. The control panel looks complicated, but it is really very simple to operate day to day. The frother is great, works every time, and can be used in various ways. So far, besides a poorly designed filter which is too fragile, we could not be happier with this purchase.
Good, except we initially recieved a white one in error. When I called Capresso, they immediately shipped out a black one to us, with a pre-paid shipping tag for the first one. Even called us on Saturday to let us know it had been shipped out. All in all, first rate customer service.