Bunn won't stand behind their own defective product - that's a loser, in my eyes.
Positive Product Points
I guess the postitve part of this product is that you get to see - firsthand - a company that provides AWFUL customer service.
Negative Product Points
Well, the coffeemaker could burn my house down, but I have to PAY for my own replacement? And STILL be without a coffeemaker for over a week??
What would you say if I told you that your coffeepot might burn your house down? You'd want to get rid of it, wouldn't you? That's exactly how I feel. Bunn announced that certain models of this coffeepot (GR10, B10, and others) are being recalled because they could catch fire. There have already been fires. So tell me, how would you think a reputable company would offer to replace these coffeepots to their loyal customers?
Oh, now that's funny, because I was thinking "replace" too, wasn't I? But Bunn doesn't want to do that. I mean, they claim they do, but they really don't. Here are the terms of their recall: Customers can either ship their coffeepot back to be repaired, or PAY half for a new one.
Let me go through the specific problems I see with each option, so you'll understand my frustration. First, the ship it off to get repaired option. That would require me to be without the use of my coffeepot for AT LEAST a week. And I don't know about you, but that is unacceptable. Bunn HAS to realize that anyone who would spend $100 on one of their coffeepots LIKES COFFEE, and drinks it at least once a day. So this solution would require me to go out to the store and BUY a 2nd cofeepot, which I would not be able to return when my Bunn was fixed, because it would be USED. WHY should I have to incur the expense of a second unit when it is not my fault they created a fire hazard for a coffeemaker???
OK, option 2: PAYING for my OWN recall replacement, albeit at a half-off price. Well, I'm sure I don't even have to get into how WRONG it is - on so many levels - to have to pay for my own recall replacement. So let's just assume that and move on. Say I do it; I pay half to get my new coffeepot from Bunn. BUT - they won't send you the new unit - that you are PAYING FOR - UNTIL you send your old one back. So even if you pay, you still have to be without a coffeepot, go out and buy another one in the meantime, etc. Then there's the problem of having to buy it THROUGH BUNN. That means that if I ever have a problem, and need it replaced, that instead of just hopping into the car and going to the store to exchange the defective unit, I will have to ship it back to Bunn. This will then require me to purchase a 2nd coffeemaker in the interim while I'm waiting ... do you see a pattern here?
And while we're at it, why don't we find out what Bunn will charge us for these new replacement coffeemakers? I was told that I have a choice of the GR10 or the new model NHB. That's right - I have a choice of THE SAME MODEL I ALREADY HAVE or the new one. Granted, the GR10 they would send me would not be a recalled unit, but still ... But wait, it gets worse. When I asked the price of the new model - the NHB - Bunn told me MORE than half of what it is selling in stores for. And this is ok? This is legal?
Bunn, if you don't want to lose your customers, I would rethink this lousy recall plan. Between myself and other family members, we have 3 Bunn units total that have been recalled. If we have to be without our coffeemakers - resulting in buying another coffeemaker - or pay for our own replacement, then we may just have to consider another brand. KitchenAid actually just had a recall last week of their coffeemakers for a fire hazard. Want to guess what they offered their customers?? They offered FREE REPLACEMENT. Maybe I'll buy a KitchenAid.
My buying experience was pretty straightforward and uneventful.
Three Month Followup
After numerous phone calls to Bunn, I ultimately got nowhere with them. Bunn has proven to me beyond any doubt that they DO NOT care about their customers. Well, Bunn, you lost an entire extended family of Bunn users! Not one of us will EVER buy a Bunn again!