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Bunn B10, GB10 Coffee Brewers - Eileen McNamara's Review
Posted: June 24, 2005, 7:04am
review rating: 7.7
feedback: (6) comments | read | write
Bunn B10, GB10 Coffee Brewers
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Arrow The Bunn B10, GB10 Coffee Brewers has 18 Reviews
Arrow The Bunn B10, GB10 Coffee Brewers has been rated 7.18 overall by our member reviewers
Arrow This product has been in our review database since December 20, 2001.
Arrow Bunn B10, GB10 Coffee Brewers reviews have been viewed 129,944 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Angela R 10.00
Eileen McNamara 7.67
Anita Little 7.33
Tim Eggers 6.86
Coffee Mom 6.67

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Ratings and Stats Overall Rating: 5.2
Product Reviewed: B-10B
Manufacturer: Bunn Quality: 5
Average Price: Varies Usability: 9
Price Paid: $99.00 Cost vs. Value 5
Where Bought: department store Aesthetics 2
Owned for: 6 months Overall 5
Writer's Expertise: I live coffee Would Buy Again: No
Similar Items Owned: Braun, Cusinart
Bottom Line: Fire Hazard, Under recall!!
Positive Product Points

I wrote a glowing review of this coffee maker when I bought it and then again a few months later.  Now it is under voluntary recall because the plastic bowl where the water is poured in, along with the lid, it at risk for melting or igniting.  So much for the glowing comments.......

Negative Product Points

fire, melting, loss of everything important, and so on......

Detailed Commentary

I am not a happy camper with the way Bunn is handling this recall.  They only give two options.   You can either send the coffee maker back for repairs or BUY another model for half price.  I have owned this brewer for less than a year and believe they should simply send me a new one, period.  The state that I live in has a consumer law stating that if the product is less than a year old it should be replaced.  Bunn is saying that because the recall is voluntary they do not have to follow this law.   Business should live or die by their after sales service, and this time Bunn is blowing it.  Not only do I have to pack the damn thing up, but it also means that I will have to use (or buy.....hmmm.....) another coffee maker to use while this one is being repaired.  Did it not occur to Bunn that this is a really stupid move?  When I buy another coffee maker I just might not care about ever going back to Bunn.

Buying Experience

turns out the buying was the easy part!

Three Month Followup

Maybe I am just a coward who couldn't be bothered to ship it back for repairs, but I have to admit that the thoughts of having an "always on" heating element started to bother me in a way that it hadn't prior to the recall.  After giving it some thought I went out and bought a wonderful Capresso to replace the Bunn.  I am happy with it, and sincerely doubt that I will ever again buy a product that either stays hot constantly or that lacks a safety shut off after a certain amount of minutes.

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review rating: 7.7
Posted: June 24, 2005, 7:04am
feedback: (6) comments | read | write
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