Relatively easy to use. Great customer service. Steaming pressure not bad. Decent Crema.
Negative Product Points
I don't like to have to prime the pump. Steaming bar a bit short. Pressurized portafilter. It is automatic, so losses some control
This is my first real espresso machine and I have only used it a week, but have pulled at least 30+ shots so far. It is great for my first one to learn on, but I will most likely upgrade eventually. Having to prime the pump each time is cumbersome, but the overall experience is great. This model is discontinued, but if a used one comes up for a decent price, I would recommend.
I have read complaints that the amount of water is too little (I think it holds 48 oz.). I have not problem with that amount. I have made several drinks with it and not had to refill. Even if I do have to refill, it is not that hard.
I bought it used on craigslist for $150. The woman only used it 3 times, because she thought it was easier than she thought.