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Saeco Odea - All - Anna Plante's Review
Posted: October 17, 2008, 9:21am
review rating: 5.0
feedback: (0) comments | read | write
Saeco Odea Super Autos - All
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Arrow The Saeco Odea - All has 3 Reviews
Arrow The Saeco Odea - All has been rated 7.40 overall by our member reviewers
Arrow This product has been in our review database since October 28, 2007.
Arrow Saeco Odea - All reviews have been viewed 37,357 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Hans Schaare 5.00
Anna Plante 5.00
H H 5.00

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Ratings and Stats Overall Rating: 4.8
Product Reviewed: Odea Go
Manufacturer: Saeco Quality: 4
Average Price: Varies Usability: 7
Price Paid: $499.00 Cost vs. Value 4
Where Bought: Bed Bath and Beyond Aesthetics 5
Owned for: 6 months Overall 4
Writer's Expertise: I live coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: Good lattes, easy to use; unreliable and terrible customer service.
Positive Product Points

Very easy to use.  Good lattes.

Negative Product Points

Unreliable.  Had to have it repaired twice after 6 months of use.

Detailed Commentary

We purchased the machine and loved it for 6 months.  It appeared to be a great value for the money, including a bean grinder and one touch espressos.  The milk foaming was somewhat inconsistent, but overall performed well, and the espresso was good.  However, after 6 months, the grinder malfunctioned and the motor burned out.  We had to send it back to Saeco, and they repaired it.  We had it back less than two weeks and it happened again.  Had to send it back to Saeco once again.   Now we are keeping our fingers crossed that it will last for the long term!

Buying Experience

Our experience with Bed and Bath was great.  Quick shipping and very helpful.  When the machine broke, we had to go through Saeco, and that has been a very disappointing experience.  They have been very unresponsive and unapologetic for the trouble we have had with their product.  They sent our machine back to us after the last repair, damaged, and now rather than replacing the unit, they simply sent us a demo unit.   Difficult to get responses to emails and phone calls.

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review rating: 5.0
Posted: October 17, 2008, 9:21am
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