Easy to use. Make a couple of espresso shots and quickly start steaming milk. You can go back and forth instantly due to the dual heating elements, so no waiting for the heating element to cool off. Everyone in my small office loved the machine.
Negative Product Points
The water boiler went bad after 18 months. Saeco's only authorized repair shop in the Los Angeles County has been waiting for parts for over 4 months. Machine has been collecting dust for 3 months. The machine does feel plasticky.
I was happy with the performance of the machine when it worked. You can control the granularity of the grind, the amount of ground coffee for the shot, the amount of water for your shot -- essentially you can tailor your espresso shot to your liking.
Frothing the milk was also easy. I took plastic frothing element off the steam wand and created the froth manually by letting some space between the steam wand and the milk. I could control the amount of foam created.
I'm just bummed out that the water boiler went bad and there are no parts available at this point in time. I've had to wait much too long already...