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Rancilio Silvia - JB's Review
Posted: January 10, 2001, 8:16pm
review rating: 4.8
feedback: (1) comments | read | write
Rancilio Silvia
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More About This Product
Arrow The Rancilio Silvia has 230 Reviews
Arrow The Rancilio Silvia has been rated 8.55 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Rancilio Silvia reviews have been viewed 1,667,717 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Chris Clark 9.13
Ed Lawless 9.00
Joe DP 8.88
Dave Borton 8.67
Eric Larson 8.62

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Ratings and Stats Overall Rating: 6.4
Manufacturer: Rancilio Quality: 10
Average Price: $629.00 Usability: 10
Price Paid: $0.00 Cost vs. Value 6
Where Bought: Aesthetics 4
Owned for: 1 month Overall 2
Writer's Expertise: Intermediate Would Buy Again: n/a
Similar Items Owned: Not entered
Bottom Line: Disappointed…Not sure whether the disappointment is primarily a function of poor Rancilio quality control or questionable business practices on the pa
Positive Product Points

Generally well built.

Negative Product Points

Two machines in one month so far.  Both machines are defective.  Maybe third time will be a charm.

Detailed Commentary

Ordered a Silvia & Rocky shortly before Christmas.  Received both with-in one week.  The Silvia had been fitted with a faulty thermostat.  As a result, every other brew resulted in steam and water spurting forcefully out the sides of the portafilter.  After approximately four weeks,  the machine simply stopped working.  Throughout the experience, Latte Love was assuring me this sort of thing rarely happens, if never.

Second replacement Silvia arrives, along with a second $400 charge to my credit card.  The replacement machine arrives packed on its side.  This is a no, no.  Box has clearly been opened since original packing.  Some original packing material is missing.  The steaming wand is bent.  Internal nuts which hold the housing of the machine in place are missing allowing the outer housing to flop open and closed.  The exterior of the machine is scored.  All hand removable parts are missing; things like the water tank, portafilter, all filters, coffee measure, water tray, tamper, etc, etc.  Par for the course, Latte Love was supposed to ship replacement parts, for the defective Rocky grinder they sold me, with the replacement espresso machine.  No replacement Rocky parts were included.

What’s a guy to do.  $1000+ later and two dead espresso machines in my kitchen…The sales lady at Latte Love asked me if I would like to put yet a third machine on my credit card.  Round the whole thing up to an even $1400.

I have been instructed to contact customer care tomorrow morning at 9am Eastern Standard Time.  Stay toned.  I’ll let you know how Latte Love elects to handle their problem.

Buying Experience

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review rating: 4.8
Posted: January 10, 2001, 8:16pm
feedback: (1) comments | read | write
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