Purchased the unit in November 2007 - The chrome has peeled off the collar the steam control is sloppy Thermostat failed in September 09 and again in January 2010 Cost to replace $150 each time Does Rnacilio care - yeah right Will not buy this manufacturer again!
Given the price of the machine and the hype surrounding it at the time of purchase I expected much more than the machine delivered. Rancilio has acknowledged my complaint and that is all. The steamer control worked well for a very short period but soon become loose on the handle. I was surprised to see that the collar was plastic which explains why the chrome trim started peeling off - At no time did the machine ever run dry - the water was always filtered- the machine was switched off after each use. Overall I think the machine is overpriced and overated.
Bought on line - Very quick delivery - after sales follow up Zero
Three Month Followup
I have not had any response from either Rancilio or the Australian distributor - I bought a Sunbeam Care Series - it makes better coffee and is much more user friendly