this machine is built to last, and repairable. quickly gets up to temp.
i've used this machine for at least 3 years every day, with no problems.
Negative Product Points
big learning curve. makes you never want to go out for coffee, because nobody makes coffee as well as this machine.
i've had coffee all over the world and i believe this machine makes a cup of espresso at least as good as any place i've been to in italy or here in s.f. (the two best places i've been for coffee).
i love the fact that once the machine is up to temp, the actual draw of espresso is fully manual, the quality of the espresso is completely controled by you, not the machine.