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Krups Orchestro - Steve Dell's Review
Posted: March 10, 2005, 9:29am
review rating: 4.0
feedback: (0) comments | read | write
Krups Orchestro
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More About This Product
Arrow The Krups Orchestro has 6 Reviews
Arrow The Krups Orchestro has been rated 6.27 overall by our member reviewers
Arrow This product has been in our review database since May 13, 2003.
Arrow Krups Orchestro reviews have been viewed 41,918 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Allan Smith 8.00
Thomas Barnes 7.00
Chris Davies 6.00
Andreas Zimmerling 5.50
Steve Dell 4.00

Previous Review Next Review
Ratings and Stats Overall Rating: 6.8
Manufacturer: Jura Quality: 5
Average Price: $799.00 Usability: 8
Price Paid: $700.00 Cost vs. Value 7
Where Bought: Sur la Table Aesthetics 7
Owned for: 3 years Overall 7
Writer's Expertise: I love coffee Would Buy Again: Yes
Similar Items Owned:
Bottom Line: A good, but not great, unit that makes great crema coffee and related drinks. Needs to be more robust in heavy use environments.
Positive Product Points

Product is easy to set up and use. For general purpose "crema coffee," unit is superb. Foaming is easy.

Negative Product Points

Product is used in a high use home office. Might not be up to 10+ cups/day.
Doesn't handle hard water very well. Once we put in reverse osmosis system, coffee was measurably better. I've just had to send it back for scheduled service after about 15 months of use. That represents about 5,000 or more brewings.

Detailed Commentary

I had to send it in for servicing. Turnaround of service is a bit slow. They didn't drain it completely & shipped back during winter. The heater block froze & cracked. It was necessary to send it back again to New England.

During routine cleaning cycles, this unit can get coffee grounds stuck on metal tamp. Manual cleaning is easy, albeit hot and messy.

Coffee comes out hot but not exceptionally hot. There's no way to keep coffee warm or a way to heat the cups before serving.

Double nozzle can be raised and lowered. Some of my larger (taller) cups won't fit under the nozzles tho.

Buying Experience

My first unit was defective and Sur la Table in Cincinnati replaced it without issue. The store had one in their back room to test before purchasing. I was hooked.

Three Month Followup

After general (and expensive) maintanence by one of Krups' service centers, the unit continues to perform well. Unit was gone for nearly a month with transit time back to the mid-west. I didn't realize how much better coffee from this unit was compared to brewed until I had wait for its repairs to be completed.

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review rating: 4.0
Posted: March 10, 2005, 9:29am
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