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Krups Novo Series - Vicki O'Brien's Review
Posted: January 7, 2004, 6:48pm
review rating: 5.0
feedback: (1) comments | read | write
Krups Novo Series - Old Models
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Arrow The Krups Novo Series has 49 Reviews
Arrow The Krups Novo Series has been rated 6.00 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Krups Novo Series reviews have been viewed 264,629 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Bob Kim 8.67
Paul Newman 8.33
Mike Foster 8.00
Mark Edwards 8.00
Derek Hobbis 7.66

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Ratings and Stats Overall Rating: 4.8
Product Reviewed: Nova 4100
Manufacturer: Krups Quality: 3
Average Price: Varies Usability: 7
Price Paid: $500.00 Cost vs. Value 3
Where Bought: Myer Aesthetics 6
Owned for: 2 years Overall 5
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: Nice machine until......    not the same after costly repairs.
Positive Product Points

Easy to use,  reasonable coffee made.

Negative Product Points

Australian after sales service - Crap!   poor steam making.   Adjustable PF not very smooth.  Cannot leave the machine on for long.

Detailed Commentary

This was a good machine for a newbie....   until during routine cleaning/descaling, as specified in the book, the screw holding shower screen broke off (this happened not long after the warranty ran out) .  If the machine is left on for too long and it gets very hot and the screw fuses in the boiler block.  Took it for repairs, 2 weeks later got it home with a new boiler ($180), switched it on and sparks flew.  Returned to repairer, two weeks later back home... it leaks from the steam pipe joint and internally - I can hear hissing in the machine.  Buttons on the front of machine fail - cannot switch off, make steam anything. Return to repairer-  he says this is not related to original problem and will require a new electrical board for front panel. 3 weeks later get it home  - seems to be working.....    3 months later  clean the machine check the screw etc....  put it back together....  leaks & hissing again....   Give up and just use it as is.  Contacted Krups, several times by phone - They were rude, didnt return calls, had no interest what so  ever!  Wrote 3 page letter of complaint - nothing - no reply at all.   9 months later screw broke again!!!   The Krups is dead....   long live my new Rancilio Silvia

Buying Experience

Brought from Myer when they had 6mth interest free terms

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review rating: 5.0
Posted: January 7, 2004, 6:48pm
feedback: (1) comments | read | write
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