Not bad for the money, although encased in plastic, it is relatively solid.
Negative Product Points
Nothing in particular, it's just not going to compete with higher end machines. the pump failed on mine, not sure if that is common or not
This is more of a FYI for owners of this machine, should your pump fail as mine did, and you're not intimidated by the idea of opening your machine up, the approximately $50 and easily available Ulka EAX5 pump is an almost exact bolt in replacement. Disassembling the machine is a bit tedious and requires a tamper-proof Torx bit, a pair of thick rubber insulators slip over the pump and bolt to the machine, the replacement pump fits the insulators perfectly and the plumbing attachments are an exact match. The only hang up was, because the wiring connections are on the opposite side, the leads will need to be lengthened. After putting it all back together the machine works like new. Oh and another thing, a conventional steam tip will screw in place of that silly auto-cappuccino thingy, the wand will be too short for that big stainless milk jug, but your not going to get the kind of steam you need for that anyways.
$200.00 was a bit much I think, should have shopped around. I wouldn't buy it again, because I'd rather put the money towards a better more expensive machine.