Foreign machines beware. These guys deconstructed well and are able competitiors.
Positive Product Points
Makes a great espresso. Two boilers permit steaming and coffee making without waiting. Nice design and great, great customer serivce.
Negative Product Points
Cheesy plastic tamper. Buy a metal one.
I have no quibble with the product except for the tamper. I have been drinking more that my share since purchase. The machine came with a very detailed instruction booklet and concomitant DVD. The machine is sturdy and retro looking. It came in a basic steel gray but now comes in colors. The plastic water resevior is on the lower back of the machine and slides to the right or left for refilling. This allows some discretion in counter placing. There is a steaming attachment that can be removed (for cleaning or for purists). The warming tray ontop of the machine is set at a good temperature. I really like the double boilers, allowing for steaming and espresso making simultaneously. Temperature is excellent for making a good espresso. I would buy this machine again.
Extraordinary . When the steaming valve began leaking steam, they let me keep my machine until the replacement machine arrived (no repair- a new machine). Turnaround time was less than a week.
Three Month Followup
Had trouble with the steamer. company quickly replaced it.
One Year Followup
One year on and i am still delighted with the product. About three months in the steamer value began to leak. I called the company and they shipped me a new one. I got to hold on to the old one until the replacement arrived. Since then, nothing but great espresso and cappuchino. I hardly ever brew drip coffee anymore having converted my grinders to regular and decaf filled with La Semuse beans. One of the few reliable things in life right now.