A good machine, but hopefully ver 2.1 will be better.
Positive Product Points
Great machine but It is definately not even approaching commercial grade. Make great expresso once you get it dialed in. It's easy to use once you have had a few dry runs. It's extremely convenient and looks great in your kitchen or coffee bar.
Negative Product Points
Steamer wand is going to break one day. It should have been all stainless rather than part plastic and it should rotate more.
30 vs 15 bar would have been a better bet, pressure is just adequate on full.
Never use pre-ground option. One day you will forget to press the "ground button" when using pre-ground rather than beans. The result is an overfilled and non-working machine until you clean out the filler door (which is hard to find due to poor directions)
(Owners manual quality (including the paper, amount of detail, and flow of directions) resembles what you would find with a $49.95 product, not $900.00 MSRP.
Cleaning (well) is no real bargain, but if you patient, no real problems
Spout is going to break, (little locking piece at rear) it's enivitable, again should have been all stainless or better design.
Plastic guts inside (the part that move the grinds, presses, and discards, etc) I'm a bit a concerned will hold up. Seem to be heavy enough but plastic is plastic, so we'll see.
Still for the money, particularly at what I paid, a great machine. I love anything with Starbuck on it, so brand loyalty played a role in my decision (even though it's Saeco, I know) It was made for Starbucks. Quality of the shots are what you would find at any Starbucks, la creme head and all. The convenience can't be beat and you and your friends will love to watch it work. $900.00 is way too much for this machine. At $695.00 which all Starbucks are selling for now, it should satisfy your needs.