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Starbucks Italia - Cal Pond's Review
Posted: January 12, 2008, 9:19pm
review rating: 4.0
feedback: (0) comments | read | write
Starbucks Italia
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More About This Product
Arrow The Starbucks Italia has 13 Reviews
Arrow The Starbucks Italia has been rated 7.85 overall by our member reviewers
Arrow This product has been in our review database since February 3, 2003.
Arrow Starbucks Italia reviews have been viewed 78,922 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
G M 7.33
Patrick McPherson 7.00
Erwin H 6.33
David Faw 6.00
Richard Wicker 6.00

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Ratings and Stats Overall Rating: 7.4
Manufacturer: Saeco Quality: 8
Average Price: $895.00 Usability: 7
Price Paid: $800.00 Cost vs. Value 7
Where Bought: Starbucks Aesthetics 8
Owned for: 4+ years Overall 7
Writer's Expertise: Pro Barista Would Buy Again: Yes
Similar Items Owned: Starbucks Barista
Bottom Line: Good machine for home use, and can double as an alarm clock for your spouse when they sleep in.... the grinder will definately wake them up!
Positive Product Points

Versatile, and in black with brushed steel accents, nice looking.  Holds steam for a long time, so can handle multiple drinks in a row relatively easily. Somewhat easy to clean internal workings.

Negative Product Points

Brushed steel finish easy to scar.  Its quite noisy, and I find the expresso shots a tadd weak.  Has  a tendance to leak water from the refilable tank connection.

Detailed Commentary

I bought my first unit four Christmases ago, and within a week burned out the steam pump.  Lesson number one, don't begin steam without priming the line.  I called Starbuck's 1.800 line, spoke with customer service, and within half an hour had a replacement machine reserved at a local Starbucks a few minutes drive from home.  One of the best examples of customer service I've experienced, especially since the problem was my fault.

Several folks note the water leakage problem.  I've mostly resolved mine by not removing he reservoir other than to wash it.  I use a water pitcher to refill it, and that seems to work best.

After my initial burned out pump incident, I've not had any problems with the unit.  I still put about a dozen shots a week through it, and its been going strong for over four years now.  I can't complain with that.

Buying Experience

Mostly good, with the exception that the junior sales clerk didn't understand the difference between being asked by the credit card company to validate the user's ID versus rejection of a charge.  It made for a few minutes embarrassment, but once I provided them with some gentle training, we moved to the managers office and cleared the charge with VISA quite quickly.  Espresso machine under arm, I left for home quite satisfied.

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review rating: 4.0
Posted: January 12, 2008, 9:19pm
feedback: (0) comments | read | write
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