GAGGIA change your name to FIAT - as in "FIX IT AGAIN TONY"
Positive Product Points
It makes really good espresso
Negative Product Points
It has broken down and been sent for repairs three times in the last 1 1/2 years. The same component keeps failing. We were informed that the company (Gaggia) has stopped making the part.
We purchased this particular machine because we wanted an espresso maker that did not have a lot of 'bells and whistles' on it, because we wanted a reliable machine of good quality.
Boy, were we wrong. Although this machine makes wonderful espresso, it is a 'lemon' or 'limochello'. The machine has been in for repairs three times now: And all for the same problem. It is obviously a defect - bad design or bad manufacturing.
This time around after waiting for a month for a part to arrive from back east (Montreal), we have been informed that the manufacturer no longer makes the part we need to repair our machine. So, we have been quoted approx. $250 for repairs, if they can somehow get a part. I find it awfully suspicious that the manufacturer has stopped making replacement parts for a model which is less than 2 years old.
So now we are stuck with a $700 (original cost) + $250 (repair bill) = $950 total for a machine which will probably break down again and again.....and at some point we won't be able to get the part.
So do we purchase a new machine (certainly not a GAGGIA product)? Or do we swallow more cost and hold onto a fairly new machine which is a lemon.
ECM Co. seems to have a very busy repair department.