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Gaggia Baby Twin - Trevor Balls's Review
Posted: November 20, 2009, 2:39am
review rating: 0.0
feedback: (0) comments | read | write
Gaggia Baby Twin Espresso
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More About This Product
Arrow The Gaggia Baby Twin has 18 Reviews
Arrow The Gaggia Baby Twin has been rated 6.13 overall by our member reviewers
Arrow This product has been in our review database since June 29, 2007.
Arrow Gaggia Baby Twin reviews have been viewed 201,290 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Bear Lemley 10.00
P-J De Boer 9.00
Michael Smith 8.60
Aaron Walls 8.25
Jaap Bruinsma 7.67

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Ratings and Stats Overall Rating: 4.2
Manufacturer: Gaggia Quality: 2
Average Price: $429.00 Usability: 3
Price Paid: $450.00 Cost vs. Value 5
Where Bought: CoffeeItalia Aesthetics 7
Owned for: 2 years Overall 4
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: I will stay away from Gaggia when I purchase my new machine they will not be on my enquiry list.
Positive Product Points

Makes good Expresso but contaminates milk whilst frothing.

Negative Product Points

Very unreliable , machine has broken down 3 times in 2 years with extensive waiting times for spares in between failures.

Detailed Commentary

I purchased the Gaggia Baby Twin on a deal whereby it included a base stand and Coffee Grinder all for $380 I thought thia was an extremely good deal.
But unbeknown to me I was not aware of how unreliable this machine was.   My first breakdown took 3 months to fix on warranty but I had to pay 35 before Gaggia UK would look at it as I bought the Machine over the Internet from a Italian Supplier.    They replaced the PCB / CP as a coil had burnt out.
6 months later after using the machine the Coil on the Boiler Fill Solenoid valve failed this had taken me nearly 4 months to get a replacement in the end I had to purchase it from the USA as Gaggia sold out to Phillips and their handling of spares for Gaggia Machines was none existant.  I had one phone call over this period after Phillips farmed out this problem to a contract company but they do not answer phone calls or emails, I also tried to contact CEME in Italy the people who make the coils but this was in vain.
Only last month I now have failure on the PCB and trying to find a replacement board , I will end up scrapping this machine.

Buying Experience

No problems buying the machine but after sale service is none existant.

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Posted: November 20, 2009, 2:39am
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