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Gaggia Baby Twin - Max Wolff's Review
Posted: March 29, 2009, 10:28am
review rating: 4.7
feedback: (0) comments | read | write
Gaggia Baby Twin Espresso
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More About This Product
Arrow The Gaggia Baby Twin has 18 Reviews
Arrow The Gaggia Baby Twin has been rated 6.13 overall by our member reviewers
Arrow This product has been in our review database since June 29, 2007.
Arrow Gaggia Baby Twin reviews have been viewed 201,308 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Bear Lemley 10.00
P-J De Boer 9.00
Michael Smith 8.60
Aaron Walls 8.25
Jaap Bruinsma 7.67

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Ratings and Stats Overall Rating: 3.6
Manufacturer: Gaggia Quality: 2
Average Price: $429.00 Usability: 6
Price Paid: $699.00 Cost vs. Value 2
Where Bought: essentialespresso.com Aesthetics 8
Owned for: 1 year Overall 0
Writer's Expertise: Just starting Would Buy Again: No
Similar Items Owned:
Bottom Line: Machine broke. Gaggia customer service pathetic. I will never buy another Gaggia again.
Positive Product Points

The machine looks good and seemed to work pretty well, I got great coffee but the milk was hard to steam up.

Negative Product Points

It broke after less than six months.

Detailed Commentary

I had only had the Gaggia six months before it stopped working. I took it to the service centre recommended on the US Gaggia website. It sat there for a further six months while waiting for parts from Gaggia. Apparently the circuit board was kaput. So, finally I tried contacting essentialespresso. com, they never replied. So I wrote to the Gaggia importer here in the US (importika.com), they replied promptly and I thought my troubles were over... but no. After not hearing from them for a few weeks I wrote again and was told that they were working on it and that they would get back to me in a few days. They never did. I have continued to follow this up but after another two months have now given up in disgust. I made two big mistakes, one was buying online and the other was buying a Gaggia.

Buying Experience

The actual purchase experience was ok but when things went wrong essentialespresso.com never even replied to my email. Pathetic.

Three Month Followup

I still have no response from Gaggia. I now have a De Longhi Magnifica which is about the same price as the Gaggia and has worked flawlessly for 5 months. Awesome machine. Gaggia and essentialesspresso.com will never get any of my business ever again.

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review rating: 4.7
Posted: March 29, 2009, 10:28am
feedback: (0) comments | read | write
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