I tried three of these through Illy offer. I was sorely disappointed. Despite using both Illy preground and whole beans as well as my own home roast, I could never get this machine to make a halfways decent espresso: the cream was thin and watery. I tried everything to no avail. I tried different roasts, grinds, and tamping. I tried the pods, bith the new and old versions: nothing worked. I have heard others say they had better luck. Not me I have to say the local Illy rep. was fantastic and stuck with me , and they did refund my money sans shipping. But if you want a real machine, go elsewhere.