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Francis Francis X1 - Robert Bloom's Review
Posted: December 14, 2007, 8:06am
review rating: 4.3
feedback: (4) comments | read | write
Francis Francis X1
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Arrow 1st in Coffee
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More About This Product
Arrow The Francis Francis X1 has 43 Reviews
Arrow The Francis Francis X1 has been rated 7.20 overall by our member reviewers
Arrow This product has been in our review database since November 30, 2001.
Arrow Francis Francis X1 reviews have been viewed 247,493 times (updated hourly).

Quality Reviews
These are some of the best-written reviews for this product, as judged by our members.
Name Ranking
Scott Smith 8.75
Patrick Moss 8.00
Josh Alwitt 8.00
Steve Strawman 8.00
Phil M 7.60

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Ratings and Stats Overall Rating: 1.0
Manufacturer: Francis! Francis! Quality: 1
Average Price: $799.00 Usability: 1
Price Paid: $800.00 Cost vs. Value 1
Where Bought: Comet Aesthetics 1
Owned for: 3 months Overall 1
Writer's Expertise: I love coffee Would Buy Again: No
Similar Items Owned:
Bottom Line: 25 coffee in a 400 machine.  Or, for U.S. readers, $50 coffee in an $800 machine.
Positive Product Points

Looks great.  Beautifully built.

Negative Product Points

Makes very weak espresso.  Much worse than that of my Krups machine, which cost 75% less.

Detailed Commentary
  1.  The quality of the coffee is NOT GOOD.  It does not make a proper espresso.  The coffee is thin, lacking in "crema", and nothing changes that.  I use Illy espresso, a well established premium brand.  I've tried using more coffee, different coffee, and tamping it much harder.
  2.  After repeated phone calls, I was able to get the machine tested.  They returned it to me saying something that sounded like the O-ring and motherboard (?) were replaced.  The quality of the coffee remained the same - THIN and NOT GOOD.
  3.  After 5 more phone calls (the first 4 unreturned), they have refused to either refund my money or provide me with a new machine.

Verdict - either Francis Francis makes bad espresso machine, or I was sold a "lemon" and have no recourse.

Buying Experience

Extremely disappointing.

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review rating: 4.3
Posted: December 14, 2007, 8:06am
feedback: (4) comments | read | write
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